Envirofit International Quarterly Newsletter - Spring 2017
From the Desk of Ron Bills

Dear , 
At Envirofit, serving our customers is a foundational value of our company. By working hard to ensure customer satisfaction our 2017 growth continues to follow suit with our record breaking year in 2016, as we help more and more people access smart clean-cooking solutions around the globe.

Check out our 2-minute video to see the faces of our customers and the exciting work we are doing to serve them. Give us your feedback as you follow us on Facebook and Twitter.

A lot is going on in our business units across the globe - our new SuperSaver Charcoal stove has quickly become the most popular stove throughout our markets in Africa. Across Mexico, Peru and West Africa we are opening new Envirofit Customer Care Centers, offering an unprecedented commitment to after-sales service that will ensure customers are consistently using our products and are satisfied with them (read more in my latest article on customer service in the World Economic Forum blog). Our Women’s Empowerment Programs are succeeding in India and Kenya. In Honduras, the stoves program will continue to grow in 2017 in partnership with President Juan Orlando Hernández and the Vida Mejor program.

We are also seeing the launch of a Health Exposure Study in partnership with Berkeley Air Monitoring Group. This study will measure the benefits of reduced exposure to toxic emissions for users of the Envirofit stoves compared to traditional cooking. This study will also comply with the Gold Standard Foundation’s recently approved methodology for measuring Averted Disability-Adjusted Life Years (aDALYs). This means that we will be able to quantify the healthy years and lives saved by use of the stoves. This is the first time that the Gold Standard methodology will be applied to a project of this scale.

In addition, we have some exciting news for 2017. This year we will begin pilots and commercialization of our SmartGas™ LPG technology that will enable access to clean energy LPG fuel on a daily “pay as you cook” basis using mobile money and our OnDemand LPG Valve™. This marks the beginning of the next phase in Envirofit’s evolution to make clean energy cooking affordable, accessible, and adoptable. Using the same rigorous market analysis, product development, and engineering expertise that produced the best-selling biomass stoves in the world, Envirofit has spent the last few years working to understand how to make LPG affordable and accessible to people everywhere who are climbing the energy ladder. Envirofit’s new SmartGas™ LPG technology and delivery service will enable customers around the world to use LPG on a pay-as-you-cook basis.

Envirofit SmartGas™ is a total LPG solution that delivers safe, reliable, and affordable LPG. Through Envirofit's GPS enabled OnDemand LPG Valve™, families will be able to use their phones to pre-pay for gas as needed. This activates the OnDemand LPG Valve™ to supply the purchased amount of gas, and sends a notification to customers before the valve turns off. The OnDemand LPG Valve™ also alerts Envirofit’s 360 Customer Care Center to automatically schedule the next delivery before the customer runs out of gas, making LPG accessible and reliable. Envirofit will begin SmartGas™ LPG pilots this year in East Africa and West Africa, and scale the technology and home-delivery service globally over the next three years.

We want to support people no matter where they’re at or how they cook with affordable, clean cooking solutions. Envirofit’s best-selling wood and charcoal stoves will continue to evolve and improve for our customers who use them, and now with the addition of SmartGas™ LPG we can offer even more affordable clean cooking options to families around the world. 

Contact us on how you can be a part of the revolution to make clean cooking fuels and technology affordable and accessible.

              Ron Bills 
              CEO & Chairman of the Board
Cooking up Success in Sangli with Female VLEs
We, at Envirofit India, asked ourselves if we might find a way to further economically empower women in smaller towns and villages. We are an industry leader in the field of improved cookstoves, having sold over 500,000 across India and over 1 million globally. In addition, we were already working with Micro Finance Institutions to help women purchase clean cookstoves through financing programs. How could we extend our efforts, using the same stove?...

Class Project Brings Modern Cooking to Akorlikokpe, Ghana
Joel Agbey is a secondary student at Tema International School in Tema, Ghana. In early February of this year, Joel teamed up with his fellow students on a project to fulfill the Creativity, Activity, Service (CAS) component of their International Baccalaureate Diploma Programme by delivering Envirofit stoves to the 40 families living in the town of Akorlikokpe, Ghana....
3 Helpful Tips to Effectively Implement a Women’s Empowerment Program
The Envirofit Women’s Empowerment Program was founded on the belief that women, as primary users of cookstoves, must be involved in their design and distribution in order for stoves to be adopted. We have seen some major successes in running this program over the past 4 years, but we had to overcome many challenges and failures to do so. Here are 3 of the lessons we’ve learned along the way…
Envirofit Kenya Launches #EnvirofitSuperChef Club 
Envirofit launches new #EnvirofitSuperChef Club where new customers of the Envirofit SuperSaver Charcoal stove in Kenya can enjoy daily traditional recipes with a modern twist. To learn more visit our Facebook page.
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Latin America

Envirofit Customer Care Redefines Cookstove Customer Service
With many cookstove interventions, the interaction with households ends when the customer takes their stove home. For Envirofit, this is the beginning. The Envirofit Customer Care Team is the first large-scale after-sales customer support program for cookstove owners…
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Tradition in Mexico City
Matches are lit, wood is chopped, beans are soaked and boiling, and the chocolate spicy aroma of molé fills the air. Perfectly round tortillas shaped by hand bubble as they hit the hot, oiled griddle. Neighbors, family and friends start trickling into Genoveva’s kitchen to join me – a stranger from another land – for a meal together. The only thing missing from this traditional kitchen is the smoke...

How better customer service can help the world’s poor out of energy poverty
Before people emerge from energy poverty, they must first make an important choice: to leave behind something familiar and replace it with something unknown from a company they don’t trust…A useful product can get someone’s attention, but customer service is the cornerstone of establishing trust…
Waste Management Offsets Carbon Through Envirofit's Clean Cookstove Programs
The Waste Management Phoenix Open has become a major platform for highlighting Waste Management’s sustainability initiatives, During this year’s event Waste Management offset 100% of the greenhouse gas emissions generated from Waste Management Phoenix Open operations and player travel through Envirofit’s clean cook stove program in India and efficient biomass stove project in Tanzania.
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Envirofit International, Inc.
109 North College Avenue, Suite 200   Fort Collins, Colorado 80524 USA

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